Ballerup, Denmark
Telegrafvej 6
N/A
+45 70124400
Not living up to the Lenovo partner name ! I have a Lenovo laptop with 2yrs left on the warranty, which ran into problems. The Lenovo web site says to contact InfoCare. I did. And the response, after a way too brief description was that my HDD was likely defect, the data was likely not possible to save. And they'd have to send it all to Lenovo, without any guarantee of what came back. Completely hands-off, no responsibility. A professional looked at the laptop, saved my files in 3 hours, reset Windows and it works like a charm. No hardware defects. If you want to be partner of a reputed company like Lenovo, you just need to be so much better.
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Danish department of Infocare have just tried to make a customer with 3year premium warrenty(3 year Onsite - next businessday) pay for a display error (broken connector or display) on a 4 weeks old PC. I try to have my customer contact the service-provider themself, and because this was a female consumer, rather than a seasoned technology expert, they told her she had to pay for the parts, transportation and for the swap. This was the last straw for me, so now I have drive to the customer and pick up the PC's and hand it in to a carry-in service(Do I need to mention it WILL NOT BE Infocare?) to be sure the customer get a better service. I love Lenovo, have been to their production-lines in China with Edgemo and Torben Arlyk - but I sure as hell hope they will find a better solution for their on-site service here in Denmark, because Infocare is the reason I need to start looking at other brands for clients-endpoints, just like I have with servers.
It's really good service provider
God service
Jeg tror,de kun er endnu et selskab,der profiterer på \ de nye tider\-del og hersk og ikke er til at tale med....
Dårlig Service. Bruger 2 timer på kørsel for at reparere min computer hos dem, får så af vide dagen efter de ikke kan reparere den i Danmark, og at jeg skal henvende mig til deres varehus i Sverige?. Anbefaler ikke dette firma.
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