Kastrup, Denmark
Kystvejen 2
N/A
+45 32320000
Wheelchair-accessible entrance
Don’t fly with airlines who hate their customer base
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Best flight company I have ever experienced! Nice staff, amazing service, good food! I could not possibly be more impressed! Whether is it a long or short flight you have a great experience!
Wow. How do you offer free tea and coffee then turn around and charge 3 eur (25 dkk) for a bottle of water because you don’t offer tap? This is a 3 hr flight and you don’t serve water? Lmao
Horrible airline. I have no choice but have flown SAS return from London to Copenhagen almost every week for the last five months and when I submitted a claim for compensation within EU regulations as my flight was delayed for more than 5 hours, my claim was rejected in a typically Scandinavian fashion - cold, clinical, robotic and unfriendly. The planes are also so bare bones and barely passes off as a mediocre plane. Comparable to easyJet's level of comfort but much more expensive; no meals whatsoever provided. Honestly not worth it at all.
HUGE problems with their service. Especially for priority members there are constant glitches. Last major cock up is that you suddenly have to pay for checked bags (\we sent out a message\ - yeah right). Implications of this surprise was either to pay 70 for a 6kg bag or throw out 40 in toiletries over 100mL. I'm not impressed and will move my business elsewhere. EDIT: I went to SAS service in Copenhagen and was treated very rudely and condescending. I had to show them how ridiculous this is from the (priority) customer's point of view. - When booking/buying the ticket via mobile there's NO indication of Go Light. Everything is Go - After choosing the departure time there actually is a chance to see that it's a Light ticket. But only if you are very observant and you now have to remember that by heart until you actually fly! - In the email confirmation there is no mention of Light. - Entering the ticket in the SAS mobile app it clearly states Go - There is absolutely no way for the user to see that the ticket is anything else than Go! - The ule\ itself is VERY hard to find even when you are looking for it. You go to SAS priority and read that there IS intact bags included. BUT there's a footnote and reading that there's STILL bags included. BUT there's yet another link to a note about 'new rules' and if you go here it actually says that you pay for bags on Light - But then we are back to the issue where the ticket states Go!!!
Utterly unhelpful because \policy\.
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