København, Denmark
Oslo Pl. 9
N/A
+45 70707513
Arrived this morning to pick up the road bike I had reserved (and paid for) only to find that they didn't have one. They didn't even tell me, and when I noticed that the bike on the stand they were preparing for me had flat handlebars, they claimed that they had given my bike to someone whose first bike had gotten stolen. No apologies, no offered refund, no offers to fix the problem with a different bike (up/down frame size? Give me a higher price point one since they didn't reserve what I paid for?). Ended up taking the bike because I had already promised a friend I'd do a long ride, but definitely not looking forward to 80km on a bike with a completely unexpected geometry.
like
Bikes were available and in good condition. Would be comforting to get a confirmation of booking in advance. (I booked online, but never got anything but a receipt).
Terrible customer service. Booked 4 bikes for the weekend online, a week in advance. Turned up only to be told that there were no bikes available. No offer of any help to resolve problem. No effort made to contact me in advance. Refund was paid promptly
Deli
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