København, Denmark
Ny Østergade 2
N/A
+45 33111201
In-store pick-upIn-store shopping
Wheelchair-accessible entrance
Purchased a suitcase in Milan in July. The day after we had to pack in it and the Zipper sewing, broke completely, so it would not seal. We called the store to have them supply us a new one. We followed up 5 times, without hearing a response, as we had to leave the airport but no help provided on a 600 suitcase!!!!. We ended up taping it together. When we went to Samsonite in Copenhagen, all that has been offered so far is 4 week repair cycle - no refund, no discount, no nothing.
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Nice plsce, pricy but great travel gear.
I took my battered Samsonite suitcase here for repairs. They were very helpful - when the required spare part turned out to be unavailable, they arranged a new suitcase for me at no cost, keeping me updated by phone.
Service doesn't get better, as well as the options for finding the best gear for your travel, but it doesn't come cheap.
Exceptional service -- Went in for a luggage lock problem that neither online help service nor the customer service help line could help me, Simon patiently tried out all possible ways using his expertise and was able to solve the issue. Thank you!
Great service, was able to recommend an alternate model for me when the unit I'm looking for wasn't available.
Awful service. Stay away
Rigtig dårlig service. En ekspedient der snakkede i telefon (private samtaler) som ikke engang kiggede op og sagde hej da jeg kom ind. Endte med at handle et andet sted.
Deli
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In-store pick-upIn-store shoppingWheelchair-accessible entrance