København V, Denmark
Gl. Kongevej 13
N/A
+45 33559900
Wheelchair-accessible entrance
Always polite and fast service. Cars are always delivered to me with clean interior. Only minusses are the opening hours and especially the opening hours of their phone service. 5 stars if phone hours got extended and parking possibilities were better at car drop off after hours.
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We rented a car to pick up at 12 and we pre-paid- When we came at 12.04 they ha closed the office - No one told us it closed at 12 - Normally they close at 16. We had no one to call and their office in the airport just said they could not help us . So BAD BAD service .-
Unfortunately we had to return our car two days earlier because of COVID-19 and the evisceration of Copenhagen as a risk area and still we were charged the full 8 days, although we received a confirmation on return - only 6 days are charged. A poor behavior especially at COVID-19 times. We will not use your service in the future.
These guys really are one of the two best in Copenhagen
Staff was really helpful when giving us our car. A small delay in delivery was no problem.
The most ridiculous options for dropping off the car, when you are done. Staff tells you to just park the car in a public parking spot close to the shop. Thing is, the surrounding area is probably one the most difficult places to find a vacant spot in the entire city! It totally removes the convenience of renting a car.
Beware of the hidden costs of the car! The one we reserved online (Ford Focus) wasn't available for us after all, and the cheapest option they had was Toyota Aygo which caused 3x more than the original deal. Even after the rental period they kept taking hidden cost out of the deposit, e.g. an insurance fee which was never mentioned before.
WARNING! We had booked the car through booking.com. There we got the price of 35 USD for 1 day (ca 250 DKK). Upon arrival we were explained that this price is only for tourists, and since we are resident in Denmark we would have to pay 1400 DKK instead, for 1 day and 200km (cheapest car). As we had already made up plans, we decided to take the car for the expensive price, but we felt really disappointed and that we had been SCAMMED and tricked. On booking.com it was written in the fine print, that the offer was not valid for residents in Denmark. However, it feels that this was on purpose not very clearly mentioned and that both booking and Europcar make profit on this. It is our impression that this must happen often as in the short time we spent at the counter, we overheard that the customers next to us also had the very same issue. We feel that this is a scam and we were very disappointed. That being said, the car was fine and the staff friendly.
Deli
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