bmetric

bmetric is located in Copenhagen, Denmark on Købmagergade 53, 3rd floor. bmetric is rated 5 out of 5 in the category corporate office in Denmark. Who works with bmetric? bmetric is for businesses looking to boost sales, optimise conversions, and manage customer experiences across online and contact centre channels. Trusted brands in insurance, banking, publishing, telecommunications, and utilities are driving their channel management and CX strategies, with bmetric’s full-service, machine learning technologies. What are Intelligent Channel Management technologies? In today’s online-first consumer culture, the majority of B2C interactions pass through the website as a touchpoint or main destination. If so many of your customers are drawn through the website, why do the lion’s share of these sessions end with churn? It’s time to take a machine-learning approach to the customer journeys that don’t quite make it. Intelligent channel management is allowing businesses to rethink how they engage customers through the website, to find the best (or next best) solution to align customers with the optimal channels—online or in the contact centre. Intelligent Engagement, our flagship technology, analyses and models customer journeys, from the website, in real-time, to determine the optimal channel by which to achieve the most cost-effective sales or service outcome for each customer. It applies first-party journey data to intelligently engage customers with a timely message and call-to-action, tailored to the customer needs and channel availability. Can I/How can I begin testing with bmetric? Our channel management consultants can walk you through the process, from implementation to optimisation. Other solutions offered by bmetric include bmetric Call-tracking, Intelligent Feedback, and Online IVR. Get in touch to learn more about our range of channel management technologies and what bmetric are doing for brands in the insurance, banking, publishing, telecommunications, and utilities sectors today.