Sorø, Denmark
Nørrevej 9
N/A
+45 31213696
2012-07-20
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Repair services
I bought the Hertz flightcase for double bass from Morten Hertz. Morten assured that it was top quality and a professional case for airplane travels with my instrument. After the first flight one of the handles broke, on the second flight one of the plastic wheels fell apart, and after six flights the case is almost useless with lots of broken straps, wheels, handles and also a crack in the top section of the case. The quality overall is very bad and has a plastic feel to it. I contacted Morten and explained that the flight-case slowly was falling apart and that i needed spare parts. I was sure he was going to repair it for me, because he told me i had warranty when i bought the case. He was very unhelpful and didn’t write me back in over a year. After writing to him again i now got an email where he explained that he didn’t want to take any responsibility or help me with the reparation. I strongly advice anyone that is thinking of buying a flight-case from Hertz Music to think again. The service is the worst i have ever experienced, and the quality is rubbish.
like
Super service
God oplevelse. Min datter fik alt den hjælp hun havde behov for. Og der blev udvist god tålmodighed.
God service!
Hej dejlig sted høflig betjening og god service fik en rundvisning af ejeren meget interesandt
Professionelle!
Det er helt klart den bedste service jeg nogensinde har fået. Så empatisk og viden mand skal man lede længe efter. Stor anbefaling herfra. Jeg handler ikke andre steder. Tusind tak for hjælpen. :-)
Altid en fornøjelse at komme her god service
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