Glostrup, Denmark
Produktionsvej 1
N/A
+45 71991913
2018-12-06
Tried to fine me for not performing the work! I am recently disabled and I ordered a deep cleaning via their website. I was aware of their request for advance warning if the house is a real mess and expected to inform them when they called to confirm the order. They never called to confirm. ' I had ticked 'I have pets' when placing the order, but one of the cleaners had a cat phobia when she arrived. The cleaners did not bring their own equipment, and seemed surprised that they should have. They left, promising to come back tomorrow with the equipment. 15 minutes later I have a man calling to tell me they do not do 'social cleaning' (The house is messy, but I am in no way a shut-in or surrounded by piles of filth. There was a day's dishes in the kitchen and a dirty bathroom. The mud room to the back yard was the worst of it - I have been cleaning in spite of my disability). He went on to tell me that they were not coming back and he was going to fine me 200kr. for the visit. He was rude, tried to claim I had not read the terms (when it is he who failed to make the confirmation call), and was wholly unprofessional. Find another cleaners.
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Bestillingen virkerede fint, de kom som de skulle og gjorde rent alt så fint ud indtil vi opdagede de havde vasket 2 højglans køkken låger med noget der ridsede dem så de var ødelagt. efter lidt samtaler indvilligede de i at betale for dem og jeg så frem til et godt samarbejde med Reno. desværre er vi blevet hevet rundt ved næsen siden i snart 3 måneder med løfter om penge. Intet er dog blevet holdt og vi har til dato ikke set vores penge... så kan desværre ikke anbefale dem.
Renco er yderst professionelle. Jeg har rengøring hver 14. Dag og det virker bare super godt. Jeg kan selv lave ændringer som det passer mig. De kom endda påske søndag og gjorde rent og der var ikke tillæg. Det er den samme person som kommer hos mig og ved hvordan jeg gerne vil have det. Hvis jeg har nogle ændringer tager hun det altid med et smil. Det sætter jeg stor pris på. Hun er hurtig og effektiv. Jeg er i hvert fald yderst tilfreds og kan kun give Renco mine varmeste anbefalinger.
Flot arbejde, kunne ikke gøre det bedre selv mvh. Henrik
Deli
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