København, Denmark
Nyropsgade 7, 1. 1602
N/A
+4570250660
I was number three on the phone queue when I called and I am still waiting after 3 hours as I write these lines! (now, no. 1 on the queue for the past half hour or so! Perhaps I should just drop the phone!)
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I never seen such a rude and adoment old lady in my life. We are changing kommune because of her behaviour.Before move to this kommune make sure u get place for ur children near your home.Else u will have a hard time in this kommune.Kind Of Dictatorship and Rude to the ore.
Once again I have been number 1 in the phone que for 50 miniutes! Such a joke, it's like they mute the phone calls
I was in the phone queue as ummer 1\ for over 30 mins and then had to give up because I also have a day job..!! It seems they are too busy to pick up the phone. Very annoying as I am trying to have a mistake done by their office to be fixed.
On hold for over 1 hour and was number 2 the entire time... Have been trying for 4 days now with at least 30 min waiting time after which I gave up - today it was over 1 h!!! The lady said that they are busy with other people on the phone and have a system...how can anyone before me talk to them for over 1 h, obviously it is not that they have a system, they just don't pick up! Also they decided to have a day off even though it was during opening hours :)
Vi stod midt i en krise med en opskrivning til vuggestue der var gået i vasken, og frygtede at vi enten skulle acceptere en vuggestue på garantiplads der lå 4 km i den forkerte retning, eller kæmpe os gennem måneder med orlov for at komme ind. Ved pladsanvisningen fik vi kontakt til en anviser, hvis professionalisme og imødekommenhed blæste os væk. Han tog personligt hånd om os og fik gennemført mange af vores ønsker, på trods af tidspres og mangel på anciennitet det nye sted. Det har været en fremragende oplevelse at blive mødt af systemet og blive taget hånd om.
Jeg troede de dårlige anmeldelser skyldtes skuffede forældre, der ikke kunne få deres ønsker opfyldt. Nu har jeg selv været udsat for pladsanvisningens behandling og er forundret over hvor lavt et serviceniveau man kan møde fra et sted der er sat i verden for brugernes skyld. Den ydmyghed man andre steder ville kunne forvente over for fejl fra deres side er totalt fraværende. Tonen i telefonen var uvenlig fra begyndelsen, forståelsen for situationen var ikke til stede og der var ingen hjælp at hente i forhold til deres fejl - At min datter nu skulle gå i 2 institutioner samtidig.
Har ringet flere gange de sidste par uger og er altid blevet mødt med venlighed, hjælp og tydelig kommunikation.
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